Privacy Policy

1. About This Store
This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from icsbstore.com. By using our store, you acknowledge that you have read and understood this policy.

2. Data We Collect
We collect personal information only when you actively provide it or when it is generated as part of your interaction with the store.

Account and order data

Your name and email address
Billing and shipping address
Order history and transaction records
Payment details — processed securely by our payment provider; we do not store card numbers

Communication data

Messages you send via email or contact forms
Correspondence relating to orders, issues, or inquiries

We do not collect sensitive personal information such as government ID numbers, health information, or financial credentials beyond what is necessary to process a payment.

3. How We Use Your Data

Fulfilling orders: processing purchases, arranging fulfillment, and sending order confirmations.
Customer support: responding to questions and resolving order issues.
Improving the store: analysing usage patterns to improve the shopping experience.
Legal compliance: meeting obligations under applicable law, including accounting and consumer protection requirements.
Communications: sending transactional messages (e.g. order updates). Marketing emails are only sent with your explicit consent and you may opt out at any time.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects on you.

4. Sharing & Disclosure
We do not sell your personal information. We may share it with trusted service providers strictly for operating the store:

Print-on-demand fulfillment partner: to produce and ship your order.
Payment processors: to securely handle transactions.
Website and hosting providers for icsbstore.com.

We may also disclose your data where required by law, court order, or regulatory authority, or where necessary to protect the rights, safety, or property of the store or its users.
All third-party providers are contractually bound to protect your data and may only use it for the specified purpose.

5. Cookies
Our store uses cookies and similar technologies to support its operation and to understand how it is used.

Strictly necessary cookies
Required for the store to function — for example, maintaining your shopping cart session. These cannot be switched off.
Analytics cookies
Help us understand how visitors navigate the store. You may opt out via the cookie consent banner or your browser settings.
Preference cookies
Remember settings such as language or display preferences to improve your experience.

You can manage or disable non-essential cookies at any time through your browser settings. Disabling certain cookies may affect store functionality.

6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected.

Order and transaction records: retained for a minimum of 7 years in accordance with applicable US tax and accounting requirements.
Account and contact data: retained while your account is active, and for a reasonable period afterwards.
Support communications: retained for up to 2 years from the last interaction.
Analytics data: anonymized or deleted within 13 months of collection.

When no longer needed, your data is securely deleted or anonymized.

7. Your Rights
Under applicable US privacy law, you may have the following rights regarding your personal information:

Right of access: request a copy of the personal information we hold about you.
Right to rectification: ask us to correct inaccurate or incomplete data.
Right to erasure: request deletion of your data where there is no overriding legal basis to retain it.
Right to restriction: ask us to limit how we process your data in certain circumstances.
Right to data portability: request your data in a structured, machine-readable format.
Right to object: object to processing based on legitimate interests, including direct marketing.
Right to withdraw consent: withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us at info@icsbstore.com. We will respond within 30 days.

8. Security
We take appropriate technical and organizational measures to protect your personal information against accidental loss, unauthorized access, disclosure, alteration, or destruction, including secure HTTPS connections and access controls.
If you have concerns about the security of your account or order, please contact us at info@icsbstore.com immediately.

9. Children
Our store is intended for use by adults, parents, and guardians within the ICSB community. We do not knowingly collect personal information directly from children under the age of 16. If a parent or guardian believes their child has provided us with personal information without consent, please contact us and we will promptly delete such information.

10. Third-Party Links
The store may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policy of any external site you visit.

11. Policy Changes
We may update this Privacy Policy from time to time. When significant changes are made, we will update the "Last updated" date at the top of this document. Your continued use of the store after any change constitutes acceptance of the updated policy.

12. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal information:

ICSB Store icsbstore.com Email: info@icsbstore.com

We are committed to working with you to resolve any privacy concerns in a fair and transparent manner.