Shipping Policy

About This Store

The ICSB Store is an independent store and is not owned, operated, or officially affiliated with the International Christian School of Budapest (ICSB). While our products are inspired by and related to the ICSB community, all purchases, fulfillment, and customer support are handled independently of the school.

How Our Store Works

Every item in the ICSB Store is made to order. When you place an order, it is sent to Gelato — our print-on-demand production and fulfillment partner — who prints, packages, and ships your item directly to you. Nothing is held in stock, which means each product is made fresh, just for you. Because of this model, please review your order carefully before completing your purchase.

Production & Shipping

Production Time

Orders are typically produced within 1–3 business days after your purchase is confirmed.

Shipping Time

Once produced, your order is shipped from a production facility as close to your delivery address as possible. Estimated delivery times vary by destination:

Standard shipping: approximately 3–6 business days after production
Express shipping: approximately 1–3 business days after production (where available)

Delivery times are estimates and cannot be guaranteed. Gelato's network spans 32 countries and 140+ production partners, so your item will generally ship from the facility nearest to you.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping option.

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package's journey.

Shipping Address

Please double-check your shipping address before completing your order. We cannot be held responsible for orders delivered to an address entered incorrectly by the customer. If you notice an error immediately after placing your order, contact us as soon as possible at info@icsbstore.com and we will do our best to make the correction before production begins.

All Sales Are Final

Because every product is made to order, we are unable to accept returns or offer exchanges for reasons such as a change of mind or incorrect size selection. Please review sizing guides and product descriptions carefully before purchasing.

We've Got You Covered If Something Goes Wrong

Your satisfaction matters to us. If your item arrives:

Defective or damaged
With a printing error (wrong design, misalignment, etc.)
In poor quality

Please contact us within 14 days of receiving your order at info@icsbstore.com with:

Your order number
A brief description of the issue
Clear photos of the product

We will review your request and offer either a free replacement or a full refund, depending on the situation.

Lost or Undelivered Packages

If your package is marked as delivered but you have not received it, or if it appears to be lost in transit, please contact us at info@icsbstore.com, and we will work with our fulfillment partner to resolve the issue promptly.

A Note on Colors

Due to the nature of digital printing, slight color differences may occur between your screen preview and the printed product. This is normal and is not considered a manufacturing defect.

For any questions about your order or this policy, we are happy to help.

Email: info@icsbstore.com

We aim to respond to all inquiries as quickly as possible.